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Went in one time for help with a good non cakey foundation. The girl that helped me was not friendly thw only thing she stated was that MAC could color match me, I told her MAC was not right for my skin I have tried it. She just starred at me. Thanks for the help, not. I sont usually post u less I have a good review but this girl was just eh. Idk if its cause I'm not all fancy or what, but it was not an enjoyable or helpful experience.
Hi yall! First time trying self care as a busy mom and full time nurse, I was scheduled with Sydney for a full root with partial highlight and she has been awesome in identifying what I wanted, am looking for and honest about time and outcome with my currentlydyed hair. She's super sweet and id recommend her as a stylist if youre coming to the Ulta Salon. Super attentive and detailed oriented. Alsoooo.. shout out to the front staff for being so kind and even walking me to my appointment- salon area- Great overall experience
My daughter dropped a large bill that I gave her as a surprise for purchasing some products while on a birthday party trip. She was heartbroken, but… one of the wonderful staff members found it, picked it up, and put it in the safe! I’m so pleased with the staff and couldn’t be more thankful! Highly recommended! Professional, courteous, friendly. I personally thanked the manager and staff, the manger tried to refuse my tip, but I insisted!
I had a really disappointing experience at Ulta. The employees came across as rude and completely unprofessional from the moment I walked in. Instead of being helpful, they seemed more interested in standing around and talking to each other. When I tried to ask a question, I was met with attitude and barely any effort to assist me. It honestly felt like they didn’t care about customers at all. The overall vibe was very conceited, like they thought they were above helping anyone. Customer service should be a priority, but that clearly wasn’t the case here. I won’t be returning anytime soon. Do not come here if you want to be treated like you're a peasant to them
Tyre was amazing! When you walk into a store, usually you get a hello but that’s it. Tyre went out of her way to find what we needed and was so sweet. This is what will make me keep coming back especially to this store! Ty ♥️