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Having worked in healthcare for 30 yrs, I’m not usually a public critic of medical providers. However, I feel the need to share this hurtful situation I experienced firsthand today. I had been in my Mom’s room for less than 5 minutes at Labette Health-Parsons when Dr. Anne Hogsett came in with the results of my Mom’s MRI. She introduced herself to me and then looked at my Mom and said, “Beverly, are you ready to meet Jesus - because that’s where this is headed.” Although I knew my Mom’s condition was serious, to have a physician be so alarmingly blunt, so callous, so unconcerned by the weight of her words in such a difficult situation was staggering. Even the bedside nurse looked uncomfortable and immediately began looking down at the floor. I immediately began wailing uncontrollably, so much so, my very ill Mother became emotional hearing her normal well-composed adult child cry. I am making this public review with my name in hopes someone might encourage Dr. Hogsett to think how she might feel if those words were spoken to her in such an uncaring manner regarding her own mother. Everyone else at your facility was truly wonderful, and so kind. It’s too bad you allow Dr. Hogsett to treat patients so poorly. Please consider letting her go as other health systems in the area have previously. I first posted this publicly to Facebook and I’m shocked by the number of people who have reached out me to share they have had a similar experience with this woman, both as patients, family members of patients and fellow healthcare co-workers. She apparently has quite a history of being cruel and disrespectful to patients. She is a blight to your organization.
I just delivered my baby and I truly couldn’t have done it without my L&D and postpartum nurses. They made me, my husband, and my baby feel so comfortable. As first time parents we were so confused about things but all of the nurses were always so patient and kind and made our stay there feel as homey as possible. My birth took a very unexpected turn and even then, I knew that my daughter and I were in such good hands. All of my L&D nurses were INCREDIBLE but I want to specifically shout out Lindsey, Bailey, Jessica, Stephanie, and Danielle. Even if it was just another day at work for them, they were my everything those few days or even hours I had interacting with them! They turned something that could have been so traumatic to me and made everything so much better.
I spent ten days in the ICU and pulmonary unit I believe.The staff was very friendly and polite.They took time to help me find different levels of comfort as the days slowly kept creeping on but I maintained a slow but steady recovery from my battle with physical fatigue and learning to exercise my lungs and diaphragm to strengthen my will to breathe with more confidence and stamina.The hard work that began in their department still carried on in December the following winter, I finally met the challenge and on December 10, I started the battle that today has me still tobacco free and the new found ability to breathe and maintain better cardio and not having to fight to maintain the strength to keep helping my lungs and diaphragm work harder to be able to have better intake and stamina from better breathing skills that I was retaught and now possess.It was the never quit attitude of the staff that helped me build new confidence and courage to know that I was capable.
I spent 8 hours in the er last night only to be told they can't find anything wrong... I had a hysterectomy back in2021 due to precancer cells... Yesterday I started bleeding and soaking pads as though I'm having a period... And there's so much pain, like a lot of pain... I've been running a low grade fever as well... When I got to the er I was triage, all I was able to say was I'm bleeding g and shouldn't be due to the hysterectomy... The doctor spent maybe two minutes in my room and spent most of that time telling g me the er in my town, a small er connected to a clinic as we don't have a hospital here, would if been a better choice and that I actually need to see xyz doctor.. Mind you I told him my doctor earlier that day told me to go to the er if anything gets worse, and soaking my pads when I'm not supposed to be bleeding is bad... He ran a uti test and did a CT scan and concluded there's nothing wrong and sent me home after keeping back there in the room for over three hours... I'm still in a ton of pain, can't sit without feeling like I'm going to black out... I'm still bleeding even though I shouldn't be... But here I am nothing wrong with me and unable to get help because I have no money and the doctors love money not helping patients...
The doctors and nurses themselves are okay; a little slow, but okay. However, the financial department is a mess. In August, we set up an online payment plan for a bill (I get frequent kidney stones) as we've done this with other hospitals with no problem; our bill has been paid down each month (with email verification of our receipts), but they kept sending us "past due" notices despite making monthly payments. No other hospital that I've gone to for a kidney stone has ever harassed us this way. Ever. Yesterday, we got a "pay the full amount or we're handing this to collections" letter which is very unprofessional. They offer payment plans in the first place. We finally took the hit and paid the remaining amount (keeping the receipt as proof that we paid in full). But I'm not sure if they're missing the fact that we're on a payment plan, or if they're aware and ignoring it... and demanding the full amount despite this. If they want the full amount up front, don't offer payment plans. But since they do offer payment plans, take two seconds to look up the account number to see if monthly payments are being made. It's not that difficult. Either way, it's unprofessional and sloppy of the hospital considering one, they offer payment plans; two, we are very responsible with our bills.