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I’ve waited four months to post this comment to tell you what a great job Dr Moser did on my mother in laws hip surgery in August. She will be 91 in January and I feel she walks better now than she has in years. She’s happier and works hard to keep progressing to get stronger. Dr Moser is an amazing surgeon and the whole Labette staff were friendly and professional during her hospital stay. Thank you for caring . We appreciate you and are so Thankful we have an Advanced Care Facility.
The doctors and nurses themselves are okay; a little slow, but okay. However, the financial department is a mess. In August, we set up an online payment plan for a bill (I get frequent kidney stones) as we've done this with other hospitals with no problem; our bill has been paid down each month (with email verification of our receipts), but they kept sending us "past due" notices despite making monthly payments. No other hospital that I've gone to for a kidney stone has ever harassed us this way. Ever. Yesterday, we got a "pay the full amount or we're handing this to collections" letter which is very unprofessional. They offer payment plans in the first place. We finally took the hit and paid the remaining amount (keeping the receipt as proof that we paid in full). But I'm not sure if they're missing the fact that we're on a payment plan, or if they're aware and ignoring it... and demanding the full amount despite this. If they want the full amount up front, don't offer payment plans. But since they do offer payment plans, take two seconds to look up the account number to see if monthly payments are being made. It's not that difficult. Either way, it's unprofessional and sloppy of the hospital considering one, they offer payment plans; two, we are very responsible with our bills.
The doctors who treated me were awesome and they explained everything in detail. The nurses as well was also great and I got taken care of very well! Thanks guys I would highly recommend
We had our baby in Oct 2023 at this hospital. All the staff was amazing but Jenna went above and beyond for us! She was with me for the month of weekly check ins and there for our delivery. She went out of her way to make sure I felt heard,comfortable and supported. She answered anytime I called even for the silliest things. She's so amazing. I hope she well appreciated by the hospital
Fast caring people, especially in the family lab. The receptionist is very professional and courteous. The lab tech is extremely good at drawing my blood weekly with zero pain. She is very friendly and great at keeping my mind off of what she is doing.