Our Address
639 E Shaw Ave, Fresno, CA 93710, USA
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Customer service is a hit or miss. Some workers are good while others are off putting. When it’s really busy it feels like younger clients like me who look less likely to spend money receive impersonal help. Not sure how to explain it. The older clients received thorough care when I walked past multiple aisles. Two girls today helped me and they seemed less than thrilled when answering questions about setting power. I hate to say it, but I expect a smile when I ask a question. Not a blank stare. It was giving mean girl. There were no follow up questions, that even I, would have asked a stranger. Ie what’s your skin type, what’s the look you’re trying to achieve, this is better for day this is better for night. Sure the two employees answered my question but the genuineness you’d expect from a Sephora was missing. Very blah. In comparison River Park is always warm even when they’re busy. Employees there make conversation.
Honestly, you would think I would have learned my lesson about shopping with certain companies, but apparently not. After picking up a few things at Fashion Fair Mall, my friend and I decided to stop into Sephora and browse around. We spent maybe 5 minutes inside Sephora, and during those five minutes, five separate associates came up to us asking if we “need help.” Neither of us were born yesterday, so it was very obvious we were being profiled. We both decided not to buy anything because it made our shopping experience very uncomfortable, and personally, I will take that as a reason not to shop with Sephora at all, whether in person or online. Also, as we were leaving the store, not only were multiple employees just looking at us, but the music also stopped playing, which further confirms that they were profiling us.
Went in for some sunscreen and was helped by Cristian. He was super helpful, knowledgeable and so patient!! I left feeling confident in my choices and learned some important facts on ingredients and my skin type- that no one had ever happened to explain to me. Thank you Cristian for all your knowledge and help, you are truly amazing at what you do!!! :)
i do not recommend going to this sephora. there was this employee, i don’t remember her name but she was tan/brown, long dark hair, can’t recall the face with her nasty looks. she was being incredibly rude to me and my friend because we wanted to try the testers. then, she was following us around the store with glares and nasty looks and she would glance into our bags. it was a terrible experience, i absolutely hate that attitude! we bought the things we needed and left, please fire that worker.
SEPHORA at Fashion Fair, 639 E Shaw Ave, Fresno, CA is one of my go-to beauty stores! From the moment you walk in, the store is welcoming with a clean and organized layout, making it easy to find what you're looking for. The range of products is impressive, offering everything from skincare and makeup to fragrances and beauty tools. What sets this Sephora apart is the excellent customer service. The staff is always friendly and knowledgeable, offering helpful advice without being pushy. They really take the time to help you choose products that work best for your skin type or beauty needs. I especially appreciate the personalized recommendations and the fact that they are always willing to let you try out samples before committing to a full-size product. Another great feature is the in-store beauty stations, where you can try out makeup and skincare products, and the beauty experts are more than happy to assist. Prices are on par with what you'd expect from a high-end beauty store, but the quality of products and the experience is