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6587 N Riverside Dr, Fresno, CA 93722, USA
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Honestly, I hate this Ulta. The staff is consistently rude. If I do shop at this location, 99% of the time it’s to pick up an online order, and even then they find a way to be rude. Ulta as a whole has really gone downhill and this location is a perfect reflection of that.
I would like to say that I am a pet lover. I have three Pomeranians. They are not service animals. I have common sense not to bring them to public places. However today while I was shopping a lady had her dog with her. During my visit I came across the dog and collided with the dog leash and caught myself before falling. The lady was irritated with me, I told her that she needs to keep her dog close and it was not a service dog. She tried to follow me throughout the store to get a rise out of me. As I proceeded to pay she was in front of me. She intentionally let the dog in front of me as I walked around it and proceeded to purchase my items. ( by the way I was uncomfortable how the lady made me feel so I decided to end my shopping.) I requested to get the corporate number to see what the policy and procedures are for animals in the store that are not service dogs. Customer service took my call and would further investigate. I can say staff was nice they did help me in the beginning. Maybe I might get pushback for posting this however I strongly believe we shall all be respectful with service dogs and keep your house pets at home!
I went to this Ulta after having a bad experience yesterday at the Ulta in Riverpark. I was greeted by Jonathan who asked if I needed any help. I told him that I was looking for some products as I couldn't get them yesterday. He took his time to explain every product including placement and shade matching. He even had me place the products on my face so I could be familiar on how placement and technique. He kept asking questions to ensure I understood and felt comfortable with the products. Although it was 3 employees working, he didn't make me feel like I was being rushed.He was very attentive to me and the customers that were coming in. I was extremely grateful for his assistance as I was pretty disappointed on my previous experience at the other Ulta.
Convinced me to purchase 75$ worth of products to receive the free robe or plush( their promotion) then after purchase told me they were out of robes and throws ....so they scammed me more or less in a way ...I won't be going back ever, I regularly purchase from here $100 plus but never again, I even called to see what she could do for me and she said she'd do nothing because it was while supplies but while they were shoving stuff in my cart they didn't mention that detail.
Had the worst experience ever & coming from someone who used to work at Ulta it was very upsetting. Jonathan basically kicked my friend & I out of the store & I have NEVER experienced something like it. He basically kicked us out from the beginning of us getting to Ulta. Instead of being greeted I got greeted with “Do you need any help just to let you know we close in 10 minutes” then again “Just reminding we close in 5 minutes” & kept repeating that to other customers as well. What happened to announcements to the whole store instead of getting followed & harassed? We weren’t trying to make them over stay or take long, mind you we checked out 8:03…. When I worked for Ulta we were never allowed to make our customers rushed during their shopping experience or tell them they had to leave since they were closed. We would always finish a sale & waited for them to check out. He was super rude & told us when we were in line to check out while we were looking at any travel items we wanted to add to our cart that we could not look further & had to leave….so upsetting. The two other cashiers there were very apologetic on their part for his behavior, which they had no fault in it at all.