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I had one of the best experiences I’ve ever had at Ulta! Juju and Lori were absolutely amazing. I originally went in just looking for a concealer because I was a little shy to ask for more help, but they were both so kind, welcoming, and attentive. They went above and beyond to help me find my bridal makeup products, and I honestly loved everything they recommended. They really paid attention to detail, made sure the shades matched perfectly, and checked in to make sure I felt confident and happy with each product. I truly appreciated their patience and genuine care—it made the whole experience so comfortable and enjoyable. Thank you, Juju and Lori, for making me feel so supported and helping me find exactly what I was looking for!
My stylist added on $60+ services without my consent, and at checkout I was surprised to see that what should have been a basic $43 haircut became a $100+ service with added blow-out and straightening services I didn’t ask for. The next day I did speak to a service manager, who agreed to refund the extra services. Beyond the shady add-on practices, I cannot overstate how awful the actual haircut itself was. The stylist did a good job styling my hair - the face framing I asked for seemed a bit subtler than I wanted at the time, but it wasn’t until I washed and styled my hair later that week for me to realize what a hack job I received. It brings to question what type of quality control Ulta has with its stylists. I have been an Ulta customer for 12+ years, but I just don’t see myself ever returning. For anyone reading this review, please spare yourself the trouble and go elsewhere. It’s been over 7 months, and my hair is still no where near it was before it was before.
Went in one time for help with a good non cakey foundation. The girl that helped me was not friendly thw only thing she stated was that MAC could color match me, I told her MAC was not right for my skin I have tried it. She just starred at me. Thanks for the help, not. I sont usually post u less I have a good review but this girl was just eh. Idk if its cause I'm not all fancy or what, but it was not an enjoyable or helpful experience.
Hi yall! First time trying self care as a busy mom and full time nurse, I was scheduled with Sydney for a full root with partial highlight and she has been awesome in identifying what I wanted, am looking for and honest about time and outcome with my currentlydyed hair. She's super sweet and id recommend her as a stylist if youre coming to the Ulta Salon. Super attentive and detailed oriented. Alsoooo.. shout out to the front staff for being so kind and even walking me to my appointment- salon area- Great overall experience
Literally was walking around with my husband after a long day of work and was so excited to redeem points and shop! Every employee was following me around asking if I needed help, staring at me and acting like they were organizing shelves. Racial profiling is real unfortunately. Best part was, the doors went off when I exited with my purchase. Do better Ulta. Making customers uncomfortable isn’t it. No longer shopping here. Oh and apparently they ID now :)